Altair LM is designed to cater for a single or multi-hub courier delivery operation. It is a fully integrated solution managing the entire process from pickup in the source hub, cross-dock / shuttling between hubs up to the last mile delivery from the destination hub.

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Altair LM offers a backbone for courier, 3PL and logistics operators enabling them to digitally transform. The solution digitizes and streamlines operations from order management, location-based services, e-fulfillment and last-mile delivery automation.

 

The platform connects directly with merchants/suppliers using ready-made APIs. This enables a seamless workflow of data exchange between the back office and your customer's management systems. Altair LM can receive orders directly from an API connected to the online marketplace or ready-made plugins for e-shops like Shopify or Magento, which streamlines the incoming orders into its in-house delivery network.

 

Using IoT and barcode scanners connected in real-time to the back-office systems, parcels are tracked and monitored from Command & Control room. The routing of parcels starts from the pickup, regional shipment, fulfillment, and last-mile delivery are visible live across the chain. The transportation network and last-mile delivery can be immediately empowered with AI for automated route optimization and machine learning capabilities (Check Norma to learn more).  Altair LM monitors deliveries live and predict delays due to traffic or other issues and pro-actively engage to eliminate day-to-day challenges that may occur with our Control Tower capabilities. Vehicles, field managers, and drivers are connected in real-time to ensure full automation of the pickup and delivery cycle.

 

Inline with our vision of transparency, we enable you to provide significant value to your stakeholders (both merchants/suppliers and end-order recipients) with full visibility. Merchants have access to their own dashboards and can monitor delivery performance. Recipients are informed with real-time shipping information, parcel tracking, and last-mile driver visibility. SMS, E-mail, and WhatsApp are combined with robotic chatbots to keep all stakeholders informed and engaged. This includes automated appointment/time slot management, dynamic same-day delivery routing, and field apps that fully digitizes the return process making the return cycle much easier for merchant and consumers. Our location-based services combine intelligence with digitized field experience and data analytics to streamline the process of delivery location capturing resulting in an increase of a first-time attempt hit rate and reducing time to deliver.

 

Business Intelligence on top of our data warehouses ensures that we stay on top of the game and continuously improve the value and experience we offer to our customers.

 

Altair LM comes with APIs to be integrated with the Warehouse Management solution and has its own inventory module to keep track of stocks.

Do you need to keep track of your deliveries, command & control your routes?

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Do you need an end-to-end solution to track and manage your fleet?

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Why                            

Altair LM supports multiple logistics modalities which may be updated over time and supports optimizing the middle-mile and the last mile in order to serve the overall end-to-end fulfillment process.Forward Deliveries, Backward Deliveries, Re-attempts, and Replenishment Logistics operations can be easily managed with Altair LM and fully automated through the activation of NORMA.

Predictable, reliable delivery times

Reduce returns and failed attempts

Live transparency and visibility for all stakeholders

Control costs while growing

Impressive customer experience

Intelligent pricing with performance visibility

ALTAIR LM can work hand in hand with NORMA to put your entire transportation network and last mile delivery operations on auto-pilot with a fully automated experience.

HOW ALTAIR LM WORKS?

ALTAIR LM is available as a cloud-based SaaS service, but can also be deployed on-premise or as a hybrid setup on your own data centres. You can easily integrate ALTAIR LM into your existing infrastructure. ALTAIR LM can be easily customized to your needs through our experienced Services Team.

Merchants/Suppliers

Management 

Managing the onboarding workflow of merchants and customers with various delivery plans and pricing capabilities

Pickup/Delivery Order

Management 

Uploads, APIs for direct integration or read-made plugins for Shopify, Magento, Woocommerce and other eShops

Location Management 

Intelligent location capturing (with smart geolocalization, keyword-based searching, SMS/Whatsapp confirmation, advanced map tools for manual verification, zone-based allocation). More info here

Shuttling

Management 

Managing hubs and shuttling configuration to maintain fast and easy cross-docking operations between hubs 

Dispatching Delivery Agents

on the fly

Empower delivery agents with a mobile application to receive on the fly pickup and delivery tasks; review delivery checklist,  start task and navigate the direction on the map; get in touch with contact person and clients in destination 

Pickup Process

Management 

Managing the pickup process and sorting parcels at merchant warehouses and delivery cycle to transits hubs or directly deliver parcels 

Shipment

Tracking 

Shipment Tracking No. generation, printed AWB, packages travel history tracking

Order Status

Management 

Change the status of each pickup and delivery task of order while capturing time and location of action to dynamically update operators with the possibility to cancel orders or terminate tasks. with the capability to reschedule failed delivery attempts 

Reverse Logistics 

Management 

Customers demand returns as a regular option when it comes to online shopping. To ensure a good customer experience without exponentially increasing costs, ALTAIR LM provides a seamless reverse logistics operations in place.

Scan & Load

Scan & Load - Embedded barcode scanning for parcel status update with the ability to print receipts

Cash Collection

& Debriefing 

Managing cash collection through electronic channels and consolidation of End-of-day Debriefing within Cash on Delivery report

Proof of Parcels

Picking and Delivery

Collect e-signature, scan barcode, QR-code detection, contactless validation via SMS code, capture pictures of packages and delivery parcels, as a proof of delivery to clients through the mobile application of delivery agent  

Analytics

Delivery Orders / Fulfilment Dashboard including access for 3PLs / sub-contractors

Crowdsourcing 

Enablement of crowdsourcing freelance delivery agents and assign them to pick-up and delivery tasks whenever they go online 

Chatbot

Management

Communication & sending notification for     

  1. Whatsapp Appointment Management

  2. Location Confirmation

  3. Status notifications

  4. Shipment / Order tracking via auto-generated Shipment ID/AWB

  5. Last-mile tracking

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Learn how Softec helped MYLERZ become one of the best last mile parcel delivery companies at 96% delivery success rate with state of the art technology.

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