Altair LM is designed to cater for a single or multi-hub courier delivery operation. It is a fully integrated solution managing the entire process from pickup in the source hub, cross-dock / shuttling between hubs up to the last mile delivery from the destination hub.
Altair LM offers a backbone for courier, 3PL and logistics operators enabling them to digitally transform. The solution digitizes and streamlines operations from order management, location-based services, e-fulfillment and last-mile delivery automation.
The platform connects directly with merchants/suppliers using ready-made APIs. This enables a seamless workflow of data exchange between the back office and your customer's management systems. Altair LM can receive orders directly from an API connected to the online marketplace or ready-made plugins for e-shops like Shopify or Magento, which streamlines the incoming orders into its in-house delivery network.
Using IoT and barcode scanners connected in real-time to the back-office systems, parcels are tracked and monitored from Command & Control room. The routing of parcels starts from the pickup, regional shipment, fulfillment, and last-mile delivery are visible live across the chain. The transportation network and last-mile delivery can be immediately empowered with AI for automated route optimization and machine learning capabilities (Check Norma to learn more). Altair LM monitors deliveries live and predict delays due to traffic or other issues and pro-actively engage to eliminate day-to-day challenges that may occur with our Control Tower capabilities. Vehicles, field managers, and drivers are connected in real-time to ensure full automation of the pickup and delivery cycle.
Inline with our vision of transparency, we enable you to provide significant value to your stakeholders (both merchants/suppliers and end-order recipients) with full visibility. Merchants have access to their own dashboards and can monitor delivery performance. Recipients are informed with real-time shipping information, parcel tracking, and last-mile driver visibility. SMS, E-mail, and WhatsApp are combined with robotic chatbots to keep all stakeholders informed and engaged. This includes automated appointment/time slot management, dynamic same-day delivery routing, and field apps that fully digitizes the return process making the return cycle much easier for merchant and consumers. Our location-based services combine intelligence with digitized field experience and data analytics to streamline the process of delivery location capturing resulting in an increase of a first-time attempt hit rate and reducing time to deliver.
Business Intelligence on top of our data warehouses ensures that we stay on top of the game and continuously improve the value and experience we offer to our customers.
Altair LM comes with APIs to be integrated with the Warehouse Management solution and has its own inventory module to keep track of stocks.
Predictable, reliable delivery times
Reduce returns and failed attempts
Live transparency and visibility for all stakeholders
Control costs while growing
Impressive customer experience
Intelligent pricing with performance visibility
ALTAIR LM can work hand in hand with NORMA to put your entire transportation network and last mile delivery operations on auto-pilot with a fully automated experience.
HOW ALTAIR LM WORKS?
ALTAIR LM is available as a cloud-based SaaS service, but can also be deployed on-premise or as a hybrid setup on your own data centres. You can easily integrate ALTAIR LM into your existing infrastructure. ALTAIR LM can be easily customized to your needs through our experienced Services Team.
Managing the onboarding workflow of merchants and customers with various delivery plans and pricing capabilities
Uploads, APIs for direct integration or read-made plugins for Shopify, Magento, Woocommerce and other eShops
Intelligent location capturing (with smart geolocalization, keyword-based searching, SMS/Whatsapp confirmation, advanced map tools for manual verification, zone-based allocation). More info here
Managing hubs and shuttling configuration to maintain fast and easy cross-docking operations between hubs
Dispatching Delivery Agents
on the fly
Empower delivery agents with a mobile application to receive on the fly pickup and delivery tasks; review delivery checklist, start task and navigate the direction on the map; get in touch with contact person and clients in destination
Managing the pickup process and sorting parcels at merchant warehouses and delivery cycle to transits hubs or directly deliver parcels
Shipment Tracking No. generation, printed AWB, packages travel history tracking
Change the status of each pickup and delivery task of order while capturing time and location of action to dynamically update operators with the possibility to cancel orders or terminate tasks. with the capability to reschedule failed delivery attempts
Customers demand returns as a regular option when it comes to online shopping. To ensure a good customer experience without exponentially increasing costs, ALTAIR LM provides a seamless reverse logistics operations in place.
Scan & Load
Scan & Load - Embedded barcode scanning for parcel status update with the ability to print receipts
Managing cash collection through electronic channels and consolidation of End-of-day Debriefing within Cash on Delivery report
Proof of Parcels
Picking and Delivery
Collect e-signature, scan barcode, QR-code detection, contactless validation via SMS code, capture pictures of packages and delivery parcels, as a proof of delivery to clients through the mobile application of delivery agent
Delivery Orders / Fulfilment Dashboard including access for 3PLs / sub-contractors
Enablement of crowdsourcing freelance delivery agents and assign them to pick-up and delivery tasks whenever they go online
Communication & sending notification for
Whatsapp Appointment Management
Shipment / Order tracking via auto-generated Shipment ID/AWB