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  • Writer's pictureNour Shawky

5 reasons Why eCommerce CEOs Should Invest in Delivery Management Software

By 2026, The MENA e-commerce market size is expected to reach US$57 billion in 2026, with a CAGR of 11 percent over the 2022-2026 period. Although countries like the UAE, and KSA are expected to remain leaders in e-commerce market share, countries like Algeria are expected to see strong growth, according to the third edition of EZDubai’s E-commerce Report in the MENA region. 


Why CEOs Should Invest in Delivery Management Software 

Delivery management involves streamlining and automating order management, route optimization, and driver management processes, which are vital for e-commerce businesses to meet customer expectations and stay competitive. Efficient delivery management enables companies to reduce costs, improve efficiency, and boost customer satisfaction. Let’s delve into the reasons why investing in delivery Management software is beneficial: 

Increased Operational Efficiency 

Achieve optimal route planning, reducing delivery times and fuel costs while accommodating specific e-commerce business requirements through manual adjustments. 


Reduced Operational Costs 

Streamline order and resource management to reduce operational costs associated with manual errors, inefficiencies, and resource underutilization. Improve the bottom line by ensuring a more cost-effective delivery process. 


Driver Empowerment and Efficiency 

Enhance driver satisfaction and productivity, contributing to the overall success of your delivery operations. 

Enhancing Customer Experience 

Owning Delivery Management software enables you to elevate customer satisfaction by consistently providing on-time deliveries, reducing wait times, and enhancing the overall shopping experience. Satisfied customers are more likely to become repeat buyers and brand advocates. 


Resource Utilization 

Optimize resource allocation and utilization, ensuring that vehicles, drivers, and other assets are utilized effectively. 


Norma LIVE gives you all-in-one Delivery Management software 

Norma LIVE is a comprehensive intelligent Delivery management software that optimizes the entire delivery process. It empowers e-commerce businesses, with efficient last-mile delivery through dynamic route planning, real-time delivery tracking, efficient order and resource management, and equipping drivers with a user-friendly app, ensuring peak efficiency throughout the process.   



In conclusion, with the MENA e-commerce market poised for significant growth by 2026, investing in delivery management software is crucial for e-commerce CEOs. Such software streamlines operations reduces costs, empowers drivers, enhances customer experience, and optimizes resource utilization.

Norma LIVE's comprehensive solution stands out in addressing these needs effectively. As businesses strive to stay competitive in this evolving landscape, leveraging advanced technology like delivery management software becomes imperative to meet rising customer expectations and drive success in the digital age.

Download our whitepaper "5 Tips to Scale Your Last-mile Delivery Operations" to revolutionize your e-commerce logistics and stay ahead of the curve.


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