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  • Writer's pictureNariman Raouf

3 Facts on How Technology Can Reform Your eCommerce Logistics

Over the last few years, e-commerce has become an indispensable part of the global retail framework. Like many other industries, the retail landscape has undergone a substantial transformation following the advent of the internet, thanks to the ongoing digitalization of modern life.

Internet access and adoption are rapidly increasing worldwide, and the number of digital buyers keeps climbing every year. In 2020, over two billion people purchased goods or services online [1], and during the same year, e-retail sales surpassed 4.2 trillion U.S. dollars worldwide. [2]

Logistics technology is evolving at a rapid pace, and businesses that don’t keep up will find themselves at risk. In order to stay competitive, companies must embrace new technologies.

Here are some figures showing 3 facts on how Technology can reform Your eCommerce logistics.

1. The days of pencil and paper routing are long gone

Route planning is a critical part of logistics. Until recently, the process has been largely manual, involving a great deal of guesswork and estimation. However, advances in route planning software have made it possible for companies to optimize their delivery routes with unprecedented accuracy.

The technology available today for eCommerce logistics has changed the way orders are placed, managed, and delivered. In the past, companies would have to plan their routes manually, taking into account delivery times, traffic conditions, and customer locations. This process was often time-consuming and resulted in inefficient routes. Today's logistics planners use route planning software that optimizes routes based on delivery times and traffic conditions. This technology has allowed companies to improve their delivery times and better serve their customers.

By predicting customer demand and adjusting deliveries accordingly, businesses can minimize the number of missed deliveries and ensure that customers receive their orders on time.

Read this blog to know 3 Costs of Failed Deliveries on Your eCommerce Business

2. Order fulfillment is a critical part of business

In the age of digitalization, where buying goods and services online has become the norm, order fulfillment is a critical part of doing business. The process of getting products from the supplier to the customer can be complex and time-consuming, especially when it comes to larger or more complex orders. That's where logistics technology comes in.

Route planning software can help delivery managers optimize their routes, making sure they hit all the necessary stops in the least amount of time. This can be especially helpful for businesses that are expanding their reach into new markets.

3. Level of visibility

Before the rise of the digital age, customers and companies had to wait many hours or even days to know the status of their shipments.

Control towers now can enable you to provide significant value to your stakeholders (both merchants/suppliers and end-order recipients) with full visibility. Merchants have access to their own dashboards and can monitor delivery performance. Recipients are informed with real-time shipping information, parcel tracking, and last-mile driver visibility.

Customers' trust in a company is increased through timely updates that keep them informed about the progress of last-mile orders.


Digitalization can help reform your e-commerce business by automating tasks, improving communication, and increasing efficiency. It can also help you reach new markets and customers, and make your business more competitive. So, if you're looking to improve your business, consider digitizing it!

Route planning software can now create routes that take into account traffic, construction, and other delays. This means that businesses can deliver products more quickly and efficiently. In addition, delivery management software can help businesses keep track of their deliveries and ensure that they are delivered on time.

For more information on how Softec Technologies can keep your delivery operations under control & provide prime consumer experience & visibility with predictable deliveries, contact us today.




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Intelligent Route Optimizer enabling you to optimize your daily delivery routes with Artificial Intelligence. Ensure compliance with time windows and business rules at lowest cost. 

Live Dynamic Router enabling you to route and re-route express and same-day pickup & delivery orders with Artificial Intelligence. Provide excellent customer experience with predictive deliveries and scale.

Telematics, Fleet Management and Maintenance Management

Delivery Control Tower for Live Order Performance Control and Anomaly Management. Supplier and Customer Visibility. B2B Delivery Driver App.

Last Mile Automation and Visibility for Home Delivery Operations. End to End Merchant and Consumer Visibility. B2C Delivery Driver App.

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